At Fresh Office Commercial Cleaning ("we", "us", "our"), we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your personal information in accordance with the UK GDPR and the Data Protection Act 2018.
Company: Fresh Office Commercial Cleaning
Email: info@freshoffice.co.uk
Phone: 07464 698335
Service areas: Rotherham, Sheffield, Doncaster and South Yorkshire
We collect personal information when you request a quote, contact us, enter a service contract, or visit our website. This may include:
Processing quote requests, arranging site visits, delivering services, managing bookings and schedules, and issuing invoices.
Responding to enquiries, sending confirmations and reminders, updating you about changes, and following up on completed work.
Reviewing service quality and satisfaction, improving our website, and training our staff.
Sending occasional updates, tips or offers. You can opt out at any time via the unsubscribe link or by contacting us.
Complying with legal and regulatory requirements, keeping records for tax and accounting, and responding to lawful requests.
We do not sell or rent your personal data. We share it only with trusted service providers who help us operate — web hosting, email, payment processors, Web3Forms for our quote form, accounting software and, only if you accept analytics cookies, Google for Google Analytics — all contractually obligated to protect it. We may also disclose information where required by law, or as part of a business transfer with appropriate safeguards.
We use appropriate technical and organisational measures including encrypted hosting, SSL/TLS on our website, access controls, regular updates, secure storage and staff training. No internet transmission is 100% secure, but we will notify you promptly of any breach as required by law.
Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your data, and the right to data portability. We do not use automated decision-making or profiling. To exercise any right, email info@freshoffice.co.uk or call 07464 698335 — we'll respond within one month.
Your cookie choice. When you choose whether to allow analytics cookies, we store that choice in your browser's local storage (not a cookie) so we don't ask on every page. It contains only your choice and the date, and we ask again after 12 months. This is strictly necessary to respect your choice.
Analytics cookies (optional). We use Google Analytics 4, a service provided by Google, to understand how visitors find and use our website so we can improve it. Google Analytics only runs, and its cookies are only set, if you choose Accept analytics. If you reject or don't choose, Google Analytics is not loaded.
If you accept, Google Analytics sets two cookies, each lasting up to two years: _ga, which distinguishes one visitor from another, and _ga_H4V43DPF79, which keeps track of your visit. It collects information such as the pages you view, how you reached our site (for example a search engine or a link), your device and browser type, and your approximate location at town or region level. Google Analytics does not store your IP address. It also records when you click our phone number or email address, when you successfully send our quote form, and when our website can't confirm that your enquiry was sent.
We never send your name, email address, phone number or the content of your enquiry to Google Analytics. We have turned off Google signals and advertising personalisation for our website. Google processes this data on our behalf and may process it outside the UK, including in the United States (see section 12).
Changing your mind. You can change your choice at any time using Cookie settings at the bottom of every page, or the button below. If you withdraw consent, Google Analytics stops and its cookies are deleted from your browser. You can also block or delete cookies in your browser settings.
Our website may link to third-party sites (such as social media or review platforms). We are not responsible for their privacy practices — please review their policies before sharing any information.
Our services are intended for businesses, not children. We do not knowingly collect data from anyone under 16, and will delete any such data if identified.
We primarily operate within the UK. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses or adequacy decisions are in place. If you accept analytics cookies, Google Analytics data may be processed by Google in the United States and other countries under the safeguards in Google's data processing terms.
We may update this policy from time to time. We'll update the "last updated" date, notify you of significant changes where we have your details, and post a notice on our website for 30 days after material changes.
If you have concerns about how we handle your data, please contact us first. If you're not satisfied, you can complain to the supervisory authority:
Email info@freshoffice.co.uk or call 07464 698335. We aim to respond within 48 hours.